Trustpoint Workforce Solutions

                                                                                                                                                                                                                 Policies & Procedures

Effective Date: February 2026
Contact: info@trustpointws.com | (555) 555-5555

1. INTRODUCTION

Trustpoint Workforce Solutions (“Trustpoint,” “we,” “our,” or “us”) provides professional Live Scan fingerprinting, identity verification, workforce onboarding, and administrative support services. These policies outline our service standards, client responsibilities, payment and refund procedures, confidentiality practices, and other important information.

By using Trustpoint services, clients acknowledge and agree to these policies.

2. SCOPE OF SERVICES

Trustpoint provides the following services:

1. Live Scan Fingerprinting

   • State (BCI) and FBI background checks

   • Employment and licensing fingerprinting

   • Mobile fingerprinting (as available)

2. Workforce Onboarding Support

   • Document intake and verification

   • Employment onboarding assistance

   • Employer-required form processing

3. Administrative Support Services

   • Document scanning and submission

   • Appointment scheduling for employer or individual clients

   • Compliance documentation assistance

4. Employer Contract Services (Year 2+)

   • Group onboarding support

   • Mobile services for workforce compliance

   • Custom onboarding solutions

3. APPOINTMENTS & CANCELLATIONS

• All services are appointment-based. Walk-ins are accepted only when scheduled availability allows.

• Appointments can be scheduled online or by phone.

• Cancellation Policy: Clients must provide at least 24 hours’ notice for cancellations or rescheduling.

• Late Arrivals: Trustpoint reserves the right to reschedule appointments if clients arrive more than 15 minutes late.

4. PAYMENT POLICIES

• All services must be paid in full at the time of service, unless a formal contract with a client or employer specifies otherwise.

• Acceptable payment methods: cash, credit/debit card, and approved online payment platforms.

• Prices are subject to change; clients will be notified in advance via email or posted notice.

5. REFUND POLICY

Trustpoint strives for accuracy and professional service. Refunds are provided under the following conditions:

1. Service Error

   • If an error occurs due to Trustpoint’s process (e.g., fingerprinting error caused by our equipment), a full or partial refund may be issued.

   • Refund requests must be submitted within 7 days of service.

2. Client Cancellation

   • Clients canceling with less than 24 hours’ notice may forfeit fees, except in documented emergencies.

3. No Refunds

   • Refunds will not be issued for services that have already been completed accurately, or for missed appointments without proper notice.

6. CONFIDENTIALITY & DATA SECURITY

• Trustpoint maintains strict confidentiality of all client information.

• Personal information, fingerprints, and documents are securely stored and transmitted only to authorized agencies or organizations.

• We comply with all federal, state, and local data privacy and security regulations.

• Trustpoint does not share client information with third parties for marketing purposes.

7. CLIENT RESPONSIBILITIES

Clients must:

• Provide accurate and complete information for fingerprinting, background checks, or onboarding forms.

• Bring required identification and documentation to all appointments.

• Follow appointment procedures and policies, including punctuality.

8. EMPLOYER / BUSINESS CONTRACT POLICIES

• Contracted services are governed by individual agreements, which outline fees, schedules, and service scope.

• Payment terms are defined in the contract.

• Trustpoint reserves the right to pause or terminate services if payment terms are not met.

9. LIABILITY & DISCLAIMER

• Trustpoint performs services to the best of its ability, but is not liable for:

  • Delays or errors caused by government agencies, third-party processors, or external systems.

  • Lost or damaged documents after they have been submitted to the appropriate agency.

  • Missed appointments due to client error or failure to provide required documents.

• Clients acknowledge that some services (fingerprinting, background checks) are processed externally by state or federal agencies, and processing times are outside Trustpoint’s control.

10. HEALTH & SAFETY

• Trustpoint maintains a clean, sanitized workspace.

• Clients are required to follow any posted health and safety guidelines while on-site.

• Trustpoint reserves the right to refuse service to anyone exhibiting symptoms of contagious illness or who violates posted health protocols.

11. CUSTOMER SERVICE

• Trustpoint values professionalism and courtesy.

• Clients may contact Trustpoint with concerns or service feedback via email, phone, or online form.

• Complaints will be addressed within 2 business days.

12. CHANGES TO POLICY

• Trustpoint reserves the right to modify these policies at any time.

• Updated policies will be posted on our website, and all clients will be notified of changes affecting scheduled or contracted services.

13. CONTACT INFORMATION

Trustpoint Workforce Solutions
Email: info@trustpointws.com
Phone: (555) 555-5555
Address: [Executive Office Suite Address, Northeast Ohio]